【LingoAce One】Privacy Policy
Effective Date: January 14, 2025
This application is intended solely for internal use by LingoAce employees. It provides teachers with tools for class scheduling, time management, and communication with relevant personnel. Access to this platform is restricted to authorized personnel and is intended exclusively for internal management and teaching-related functions.
If you are an authorized user, please read this Privacy Policy carefully to ensure that you fully understand its terms and conditions. This Privacy Policy explains how we collect, use, share, and protect your personal information and other relevant information. Please review it thoroughly. By providing us with your personal information or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
Contents
1. Personal Information We Collect
2. How We Use Your Personal Information
3. Sharing Your Personal Information with Third Parties
4. Third-Party Links
5. Your Rights
6. Data Retention
7. International Data Transfers
8. Information Security
9. Changes to This Privacy Policy
10. Contact Us
1. Personal Information We Collect
LingoAce collects and uses your personal information in accordance with the principles of lawfulness, necessity, and transparency for the purposes outlined in this Privacy Policy. We do not collect personal information that is unrelated to the provision of our services.
When you use our services, we collect the following categories of personal information:
•
Account Information
When you log in to the application, we collect your account details, including your username, password, and any other information you provide to set up or manage your account. This information is necessary for authentication and access to our services.
•
Class Schedule Information
If you are a teacher, we collect information related to your class schedule, including class times, course names, course types, and course statuses. This information enables us to display your class schedule on the application's home screen.
•
Messages and Communications
As part of your interactions with other users, we collect messages exchanged through the application. This includes the content of your conversations and any attachments, such as documents, images, or other files.
•
User Profile Information
The "My Profile" section of the application collects personal information, such as your display name, application information, consultation fees, language preferences (Chinese or English), and version information. This section also provides options for updating the application version and adjusting language settings.
•
Device Information
We may collect certain technical information related to your use of the application, including your IP address, device type, operating system, and usage statistics, to improve the application's performance and user experience.
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
•
Providing Our Services
We may use your personal information to provide and operate our services, including creating and maintaining user profiles, granting users access to our services, and providing user support and maintenance.
•
Complying with Legal Obligations
We may use your personal information as necessary or appropriate to comply with applicable laws, regulations, legal processes, or lawful requests from law enforcement agencies, regulatory authorities, or other government entities. For example, we may cooperate with authorities and, when necessary, share information with law enforcement agencies, government authorities, and private entities to prevent potential risks and ensure the integrity of our services.
•
Anonymous or Aggregated Data
We may use or share anonymous or aggregated data collected through our services, including device information, to analyze, understand, or improve our services. This process involves removing identifying information or de-identifying personal information to create anonymous or aggregated data, ensuring that such data can no longer be associated with you or any other user.
3. Sharing Your Personal Information with Third Parties
We are committed to maintaining the strict confidentiality of your personal information. Except in the following circumstances, we will not share your personal information with any third-party company, organization, or individual without your consent:
• When required by applicable laws, regulations, or administrative, judicial, or other authorized authorities.
• To provide you with more convenient and efficient services, your personal information may be shared with LingoAce's affiliated companies.
• To fulfill the purposes described in the section "How We Use Your Personal Information," or to perform our obligations and exercise our rights under the User Agreement or this Privacy Policy, we may share your personal information with our affiliates and partners, such as communication service providers that send push notifications on our behalf. Before sharing your personal information, we will strictly require our partners to fulfill their responsibilities for protecting such information.
4. Third-Party Links
Please note that our services may contain links to third-party websites. We strongly encourage users to review the privacy policies of any third-party websites that collect personal information. We are not responsible for the privacy practices, content, or policies of external websites. The inclusion of such links does not imply that we endorse or exercise control over the privacy practices of these third parties.
5. Your Rights
In accordance with applicable laws and regulations, we will implement appropriate technical measures to ensure that you can access, update, correct, or delete your personal information. Specifically, you have the following rights regarding your personal information:
Right of Access
You have the right to access your account information and class schedule details. You can view and update certain personal information in your account profile by logging in to your account.
Right to Rectification
If you discover that any personal information we have collected is inaccurate, you may contact us through the methods specified in this Privacy Policy to request corrections. We will respond to your request in a timely manner.
Withdrawal of Consent
Please note that certain basic personal information is necessary for you to use our products or services properly. If you wish to withdraw your consent or revoke any permissions you have granted, we will ensure that you can exercise your right to withdraw consent through the following means: If you wish to withdraw your consent to the application's collection of your personal information, you may contact us through the methods specified in this Privacy Policy. We will respond to your request in a timely manner.
Right to Erasure
When you no longer use our services, or if we violate applicable laws, regulations, or our agreement with you in collecting, using, or sharing your personal information, you have the right to request the deletion of the information you have provided. You may contact us through the methods specified in this Privacy Policy, and we will respond to your request in a timely manner.
Additional Information Regarding Your Rights
Upon receiving a request to exercise any of these rights, we may require you to verify your identity before processing the request. While we generally do not charge fees for reasonable requests, we reserve the right to charge a reasonable fee for requests that are repetitive, excessive, or beyond reasonable limits. Additionally, we may refuse to process requests that are unfounded, require disproportionate technical effort (such as developing new systems or fundamentally changing existing practices), jeopardize the legal rights of others, or cannot otherwise be fulfilled.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Where necessary, we may also retain and use your information to comply with our legal obligations (for example, when we are required to retain your data under applicable laws), resolve disputes, conduct regulatory investigations, or enforce our legal agreements and policies.
7. International Data Transfers
We will collect and store your personal information in accordance with applicable laws and regulations. The information we collect from you may be transferred to, processed in, and stored in countries other than your country of residence, where data protection laws may differ from those in your country. If certain services involve cross-border operations and we need to transfer personal information collected domestically to entities located overseas, we will comply with applicable laws, regulations, and the requirements of relevant regulatory authorities.
8. Information Security
To ensure the confidentiality, integrity, and availability of your personal information, we have implemented administrative, technical, and organizational safeguards. These measures are designed to protect your data against unauthorized access, misuse, or disclosure. Although we have implemented these safeguards, no security system is completely secure. We encourage users to take personal precautions to further enhance the security of their accounts.
If a data breach affecting your personal information occurs, we will notify you in accordance with applicable laws. Notifications may be sent to the email address you provided during registration, posted on our website, or published within our services. Depending on your jurisdiction, you may also have a legal right to receive written notification. We are committed to maintaining transparency and complying with applicable regulations when handling any potential security incidents.
9. Changes to This Privacy Policy
We reserve the right to modify or update the terms of this Privacy Policy at any time. Once an updated Privacy Policy is published, it will replace the previous version. Users can access the latest version of this Privacy Policy within the application. If you do not agree to the revised terms after the Privacy Policy has been updated, please stop using our services immediately. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your agreement to the updated terms. Where required by law, we may also notify you of changes to this Privacy Policy through other means, such as email, if you have an account with us and have provided your contact information.
10. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact our dedicated personal information protection department using the following details:
Company Name: PPLingo Pte Ltd.
Registered Address:
TripleOne Somerset
111 Somerset Road
#04-01
Singapore 238164
Telephone: +65 6815 1111
Email: [email protected]
If you are dissatisfied with our response, particularly if you believe that our handling of your personal information has infringed upon your lawful rights and interests, you may also seek resolution by filing a lawsuit with a court of competent jurisdiction.